Frequently Asked Questions
Can I bring my pet directly to your facility?
Of course. Many people do choose to bring their pets to us themselves, and our facility is designed to accommodate this with dignity, respect and privacy — for both you and your pet.
We do recommend that you notify us that you’ll be bringing your pet to our facility so we can be best prepared to assist you when you arrive. You may call 563.424.7060 to schedule an appointment.
Should I inform my Veterinarian that I have chosen Quad Cities Pet Cremation to provide the cremation for my pet?
YES. IT IS VERY IMPORTANT FOR PET PARENTS TO KNOW that you should always inform your Veterinary Provider or Animal Hospital that you have selected Quad Cities Pet Cremation.
Please be assured we will coordinate everything with your Veterinary Provider or Animal Hospital once they contact us on your behalf. If they need to know our phone number, it is 563.424.7060 and they can call us at any hour.
Will you go to my Veterinary Clinic/Animal Hospital if I can’t bring my pet directly to your facility?
Absolutely. Just inform your Veterinarian/Animal Hospital that you have selected Quad Cities Pet Cremation to assist you with cremation. We will coordinate everything directly with them. [NOTE: Even if your Veterinarian/Animal Hospital is not a Veterinary Partner with us, we can still coordinate everything directly with them by phone.]
Will you come to my home to pick up my pet?
Our transfer vehicle is available during our regular business hour.
Monday-Friday 8-5 pm
Saturday 8-12 pm
Outside of our regular business hours, you can schedule a time to deliver your pet to our cremation center.
How soon will the ashes be available?
This will depend upon the cremation option you select. Expedited service is available if the ashes are needed in a very quick time frame. Typically the ashes will be available to you within a week to 10 days.
What options do I have if I want to keep the ashes?
Some people bury the ashes, others may elect to keep theirs in their personal care. Still others will scatter the ashes, but we urge caution here as this cannot be undone.
We’re always willing to assist you with the transferring of ashes from a temporary container to an urn without charge.
Are you available 24/7? What about holidays?
While we do have established office hours from 8 AM until 5 PM each weekday, we are always available for after-hours service. Additional fees apply for after hours service. While we do not have regular business hours on Holidays, we are available for holiday service when needed. Additional fees will apply.
Can you assure me that I will receive my own pet’s ashes back?
This is of utmost importance to us…because we know that it’s of utmost importance to you. This is why we’ve invested in the technology to incorporate a barcode tracking system that creates real-time charting of our processes and procedures — beginning when your pet is brought into our care and continuing until you receive your pet’s ashes back from us. This step-by-step tracking system assures all of us that the ashes you receive are that of your own pet.